Business Analyst

2 weeks ago


Sunrise Manor, Nevada, United States American Express Full time
Job Title: Business Analyst - Global Optimization and Call Management

At American Express, we're committed to delivering exceptional customer experiences. As a Business Analyst - Global Optimization and Call Management, you'll play a critical role in ensuring our contact centers operate efficiently and effectively.

Key Responsibilities:
  • Develop and implement workforce optimization strategies to improve call center performance
  • Collaborate with cross-functional teams to identify and analyze data-driven insights
  • Design and implement process improvements to enhance customer experience and operational efficiency
  • Provide analytical support to inform business decisions and drive strategic initiatives
Requirements:
  • 3+ years of experience in contact center operations or workforce management
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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