Spa Services Attendant

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Omni Hotels Full time

Location:

This position is situated within a premier mixed-use development that features a luxury hotel, wellness facilities, and various entertainment options. The site is designed for easy access and is surrounded by a vibrant community.

The hotel boasts a vast array of meeting and event spaces, including a grand ballroom and multiple hospitality lounges, catering to diverse group sizes and occasions. With a focus on exceptional service, the venue is equipped with a signature spa and state-of-the-art fitness amenities.

Job Overview:

The Spa Services Attendant plays a crucial role in ensuring a pristine environment within the spa while delivering outstanding guest service in a tranquil setting.

Key Responsibilities:
  • Prepare communal areas for guest arrival, which includes cleaning, sanitizing, restocking supplies, and changing linens.
  • Implement new sanitation protocols to uphold cleanliness standards.
  • Welcome guests and members, providing necessary information and guidance.
  • Maintain a positive demeanor and contribute to a collaborative work atmosphere.
  • Participate in training sessions and staff meetings regularly.
  • Report maintenance issues to the appropriate personnel.
  • Uphold confidentiality regarding client and spa business at all times.
  • Communicate any incidents involving staff or guests that require management attention.
  • Guide guests on changing and dressing areas for spa treatments.
  • Ensure locker rooms are kept clean and safe, including shower facilities and vanities.
  • Maintain guest lounge and deck areas in a tidy and sanitary manner.
  • Oversee Spa Garden areas to ensure they are well-kept and safe.
  • Facilitate the check-in and check-out process for guests using lockers.
  • Assist in periodic inventory checks as directed.
  • Conduct tours of the spa and its amenities.
  • Perform additional duties as assigned by management.
Qualifications:

The ideal candidate will possess:

  • Exceptional guest service skills, ensuring a high-quality experience in the spa.
  • A team-oriented mindset.
  • Reliability and dependability, with the ability to accommodate on-call scheduling needs.
  • Strong attention to detail and commitment to guest satisfaction.
  • Flexibility to work weekends and holidays as required.
  • Effective communication skills.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Capability to bend, reach, and lift up to 50 lbs, with the ability to push up to 75 lbs.
  • Frequent lifting is necessary.
Working Environment:
  • Interior and exterior of the spa.
  • Occasional exposure to outdoor weather conditions.
  • Interaction with various cleaning chemicals.
Tools & Equipment:
  • Telephone, computer, and other office equipment.
  • Hand tools and equipment for maintenance tasks.

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