Medical Office Coordinator

2 weeks ago


Point, Texas, United States American Family Care Full time
Job Summary

American Family Care is seeking a highly skilled and experienced Medical Assistant to join our team as a Front Office Lead. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Lead by Example: Demonstrate exceptional customer service skills and set the standard for our front office team.
  • Training and Development: Assist in the training and development of front office staff to ensure they have the necessary skills to provide excellent patient care.
  • Schedule Management: Assist in managing the schedule to ensure adequate coverage and minimize wait times for patients.
  • Registration and Insurance Verification: Oversee the registration and insurance verification process to ensure accuracy and efficiency.
  • Checkout Process: Ensure a smooth checkout process for patients, including processing payments and handling any issues that may arise.
  • Inventory Management: Assist in maintaining inventory levels to support front office operations.
  • EOBs and Invoices: Ensure that EOBs and invoices are scanned and sent in a timely manner.
  • Cleanliness and Decorum: Maintain a clean and organized workspace, including patient rooms and common areas.
  • Worker's Comp Files: Maintain accurate and up-to-date records of worker's compensation files.
  • State DOT Physicals Program: Oversee the State DOT Physicals program to ensure compliance and accuracy.
  • Patient Complaints: Handle patient complaints in a professional and confidential manner.
Requirements
  • Medical Assistant Certificate: Must possess a current Medical Assistant certificate.
  • BLS Certification: Basic Life Support (BLS) certification is preferred.
  • Customer Service Skills: Must possess exceptional customer service skills and be able to work effectively with patients, staff, and management.
  • Availability: Must be willing to work weekends and some afternoon shifts.
Benefits

American Family Care offers a comprehensive benefits package, including medical, dental, vision, disability, life insurance, and a 401(k) plan. We are an Equal Opportunity Employer.



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