Reservations Coordinator

1 month ago


Dallas, Texas, United States Htel Swexan Full time
Reservations Agent

At Htel Swexan, we're looking for a skilled Reservations Agent to join our team. As a key member of our front desk team, you'll be responsible for ensuring seamless guest experiences from the moment they make a reservation to their departure.

Key Responsibilities:
  • Process and manage incoming reservation requests and cancellations with precision and attention to detail.
  • Collaborate with the sales team to input group room details into our reservation system, Opera.
  • Utilize active listening and probing questions to determine guests' needs and preferences, and make personalized recommendations to enhance their stay.
  • Stay up-to-date on hotel information, local attractions, restaurants, and transportation options to provide expert recommendations.
  • Respond promptly to guest inquiries and messages, ensuring timely and courteous communication.
  • Input group rooming lists into our reservation system with accuracy and efficiency.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in a luxury or upscale property is a plus.
  • Excellent communication skills, including fluency in English; bilingual candidates are encouraged to apply.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Experience with Opera is a plus.

We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences. If you're a team player with a passion for hospitality, we'd love to hear from you



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