Property Operations Manager
1 week ago
About Us
SAIL is a team of dedicated property experts, asset optimizers, and experience creators. We take a concierge approach to property management, where every aspect of marketing and operations is handled with care and precision. Our goal is to build thriving communities with our residents and form lasting partnerships with our owners. Delivering exceptional results is just the beginning for us. Relationships are at the heart of everything we do.
Who We're Looking For
We're seeking a highly motivated and collaborative individual who enjoys working in a team environment and is constantly improving and innovating. As a Business Manager, you will showcase a proven track record within property management, demonstrating exceptional communication skills, laser-focused precision with an eye for detail, and a history of operational excellence. At Sail, our values are more than just a formality; they are the driving force behind who we are and how we operate as a company.
The responsibilities of the Property Manager include managing the overall operations of their assigned properties and ensuring high-quality resident living while achieving long and short-term business goals. They will oversee staff and vendors and will be dedicated to providing extensive training and support to all supervisees. This position will also assist with the application and rental process to determine eligibility, monitor and ensure compliance with dwelling lease agreements, manage rental programs, and assure quality building and ground maintenance and security of the property.
Responsibilities
- Oversee financial and operational management of the property, including managing team members, daily activities, and resources of the property.
- Create and maintain an environment that achieves high-quality customer service with residents and external partners. Proactively build and maintain strong, professional relationships with residents and vendors. Respond promptly to concerns, questions, and requests in a timely manner and take appropriate action to resolve and address issues quickly.
- Ensure occupancy targets and rent collections are achieved through leasing and resident retention.
- Ambassador of Sail's core values, actively pursuing opportunities to reinforce core values (Giving our Personal Best, Intellectual Curiosity, Value in Relationships, Enthusiasm) in the day-to-day work of all team members.
- Participate in the development and implementation of policies, procedures, and practices that are consistent with regulations and established corporate practices. Champion the use of quality management processes throughout all site operations.
- Partner with Maintenance Technicians to ensure physical assets and grounds are operating at peak performance levels.
- Responsible for preparing the annual budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Assess capital needs for the property.
- Operate property within budgeted income and expense guidelines. Obtain bids and supervise capital or contract service.
- Contribute to creation and execution of marketing plans for all communities within assigned portfolio, including reputation management and resident satisfaction.
- Ensure the operation of the property complies with company policies and procedures, Fair Housing, Americans with Disabilities Act (ADA), Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
Requirements
- Bachelor's degree in a related field strongly preferred.
- 3-5 years of experience in multifamily property management.
- Minimum of 3 years experience managing people and/or teams.
- Proficiency with property management software platforms, preferably Yardi.
- Excellent communication and customer service skills.
- Enthusiastic and motivational leadership abilities in managing teams of people to succeed.
- Proficient attention to detail, highly organized, and able to multitask efficiently.
- Strong financial aptitude and analytical skills.
Compensation
$60,000 - $70,000 yearly salary
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