Test Center Operations Supervisor

2 weeks ago


Savannah, Georgia, United States Pearson Full time

Company Overview:

Pearson VUE is recognized globally as the premier provider of computer-based testing across various sectors including information technology, academia, government, and professional assessments. Our extensive network of testing facilities spans over 180 countries, where we validate the competencies and knowledge of millions of candidates annually.

Position Summary:

We are currently seeking a Test Center Manager to oversee operations at our assessment center. This role is pivotal in ensuring a smooth testing experience for candidates while managing a dedicated team of Test Administrators.

Compensation and Benefits:

The starting pay for this position is competitive and comes with a comprehensive benefits package that includes:

  • Medical, Dental, Vision, Life, and Disability insurance options.
  • Paid holidays, vacation, and personal days in accordance with company policies.
  • 401(k) Retirement Plan with employer matching contributions.
  • Employee Stock Purchase Plan with bi-annual enrollment.
  • Tuition Reimbursement programs.
  • Company-paid life and travel insurance.

Key Responsibilities:

The Test Center Manager will engage in various tasks, which include:

  • Leading a small team of Test Administrators, focusing on recruitment, training, and performance evaluations.
  • Ensuring adherence to testing protocols and maintaining a secure testing environment.
  • Monitoring and supporting candidates throughout the testing process.
  • Addressing operational challenges and facilitating communication with technical support as needed.
  • Maintaining a professional and orderly testing facility.

Schedule Requirements:

The ideal candidate should demonstrate flexibility and a collaborative spirit, with the ability to work approximately 35 hours per week, including various shifts from 7:00 AM to 10:00 PM on weekdays and 2-3 Saturdays per month from 7:00 AM to 8:00 PM.

Qualifications:

Applicants should possess:

  • A minimum of one year of customer service experience, with supervisory experience preferred.
  • A high school diploma or equivalent; a Bachelor's degree or relevant business experience is a plus.
  • Strong communication and customer service skills, with the ability to manage stress effectively.
  • Proficiency in Microsoft Office Suite and basic computer operations.
  • The physical capability to lift up to 20 lbs and stand for extended periods.

About Pearson:

Pearson is committed to fostering an inclusive culture where diversity is valued and all employees can thrive. We believe that our diverse workforce drives innovation and enhances our ability to serve our customers effectively.



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