Customer Experience Professional

4 days ago


Philadelphia, Pennsylvania, United States American Heritage Credit Union Full time

Join our team at American Heritage Credit Union as a Customer Experience Professional in NE Philadelphia. We are seeking a motivated individual to handle customer service inquiries and transactions efficiently, while identifying opportunities to grow our member relationships.

Estimated Salary

$18-$22 per hour, depending on experience.

We offer a comprehensive benefits package and a dynamic work environment that prioritizes employee growth and satisfaction.

Key Responsibilities

This role is responsible for performing a variety of tasks, including:

  • Member transaction processing: Accepts deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
  • Service delivery: Provides exceptional service to members through various communication channels
  • Cross-selling: Identifies opportunities to sell additional products and services to members


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