Insurance Benefits Representative

3 weeks ago


Irvine, California, United States Western Growers Family of Companies Full time
Company Overview

Western Growers exists to support the hard-working farmers who grow the food that feeds our nation and nourishes our bodies.

We strive to ensure our members' future viability by helping them stay competitive and profitable in the agriculture industry.

Our mission is to advocate, facilitate technological advancements, and provide insurance for our members from a position of leadership.

Job Details

This role is responsible for supporting customers with their insurance benefits, provider contracts, eligibility, and claims.

You will work closely with various departments to ensure customer requests and questions are handled promptly and professionally.

Responsibilities
  1. Communicate effectively with customers via phone, email, and written correspondence.
  2. Analyze problems and provide solutions.
  3. Responsible for resolving aged Customer Service open calls.
  4. Operate in the Health Care Processing System (HCPS) and other relevant systems.
  5. Develop and maintain positive customer relationships.
Requirements
  • High School diploma or equivalent and at least 2 years of customer service experience.
  • Knowledge of Health Benefits and eligibility preferred.
  • Excellent communication and telephone skills.
  • Ability to learn new software and navigate multiple systems.
  • Basic computing and keyboarding skills.
  • Adaptable to changing environments.
  • Strong organizational and time management skills.
  • English fluency required; Spanish bilingualism preferred.
Compensation and Benefits

The estimated salary range for this role is $38,625.60 - $49,323 per year, plus a comprehensive benefits package including profit-sharing.



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