Customer Success Advocate
8 hours ago
Crisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients, driving revenue growth, and ensuring customer satisfaction.
Key Responsibilities- Manage a portfolio of 8-12 large strategic client accounts, providing exceptional customer service and support.
- Partner with sales representatives to grow and expand managed accounts, identifying new business opportunities and developing strategic plans to achieve revenue growth.
- Develop and implement bi-annual strategic account plans, providing monthly reporting and health assessments, and conducting annual business reviews to ensure customer satisfaction and revenue growth.
- Collaborate with customers to document end-to-end training processes, ensuring seamless integration with our Learning Management System (LMS) and other systems.
- Serve as a liaison between our internal LMS teams and customer-facing teams, ensuring effective communication and issue resolution.
- Update our Client Relationship Management (CRM) system and other systems as needed with customer information, ensuring accurate and up-to-date records.
- Bachelor's degree or equivalent work experience.
- Three years or more of work experience in sales, account management, or a similar role.
- Experience working with large-scale or long-term project teams, with a proven track record of success.
- Experience with Challenger selling, CRM software, and Microsoft Suite products (Word, Excel, PowerPoint).
- Strong professional communication and presentation skills, with the ability to build positive relationships with clients and internal stakeholders.
- Innovative thinking and problem-solving, with the ability to identify and implement efficient solutions.
- Able to travel up to 15%-25% of the time, with a strong analytical and problem-solving mindset.
- $60,000 - $65,000 annual salary.
- Annual company performance bonus.
- Comprehensive benefits package, including 401k, PTO, Health & Wellness Days, and Paid Volunteer Time Off.
- Continuing education and training opportunities, with a hybrid work schedule that allows for flexibility and work-life balance.
Crisis Prevention Institute is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of others.
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