Customer Success Advocate

4 weeks ago


Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
About the Role

Crisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients, driving revenue growth, and ensuring customer satisfaction.

Key Responsibilities
  • Manage a portfolio of 8-12 large strategic client accounts, providing exceptional customer service and support.
  • Partner with sales representatives to grow and expand managed accounts, identifying new business opportunities and developing strategic plans to achieve revenue growth.
  • Develop and implement bi-annual strategic account plans, providing monthly reporting and health assessments, and conducting annual business reviews to ensure customer satisfaction and revenue growth.
  • Collaborate with customers to document end-to-end training processes, ensuring seamless integration with our Learning Management System (LMS) and other systems.
  • Serve as a liaison between our internal LMS teams and customer-facing teams, ensuring effective communication and issue resolution.
  • Update our Client Relationship Management (CRM) system and other systems as needed with customer information, ensuring accurate and up-to-date records.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Three years or more of work experience in sales, account management, or a similar role.
  • Experience working with large-scale or long-term project teams, with a proven track record of success.
  • Experience with Challenger selling, CRM software, and Microsoft Suite products (Word, Excel, PowerPoint).
  • Strong professional communication and presentation skills, with the ability to build positive relationships with clients and internal stakeholders.
  • Innovative thinking and problem-solving, with the ability to identify and implement efficient solutions.
  • Able to travel up to 15%-25% of the time, with a strong analytical and problem-solving mindset.
What We Offer
  • $60,000 - $65,000 annual salary.
  • Annual company performance bonus.
  • Comprehensive benefits package, including 401k, PTO, Health & Wellness Days, and Paid Volunteer Time Off.
  • Continuing education and training opportunities, with a hybrid work schedule that allows for flexibility and work-life balance.

Crisis Prevention Institute is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of others.



  • Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    About the RoleCrisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients.Key Responsibilities:Manage partnerships with approximately 8-12 large strategic client accounts.Partner...


  • Milwaukee, Wisconsin, United States ECP Full time

    Job DescriptionECP is a leading SaaS solution for senior living communities, enabling them to deliver exceptional care to their residents. With over 7,500 communities worldwide, we're expanding our customer base and product offerings. We're seeking a Customer Success Specialist to drive engagement, develop programs, and ensure seamless customer...

  • Pharmacy Intern

    4 weeks ago


    Milwaukee, Wisconsin, United States Advocate Health Full time

    About the Role:This is an exciting opportunity to join our team as an Inpatient Pharmacy Intern at Advocate Health. As a Pharmacy Intern, you will play a vital role in supporting our pharmacy team and contributing to the delivery of high-quality patient care.Key Responsibilities:Counsel patients on their home medications, including medication indication,...


  • Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    About UsCrisis Prevention Institute is a global leader in evidence-based de-escalation and crisis prevention training, and dementia care services. With over 40 years of experience, we've helped train millions of people in various industries, including education, healthcare, and more.Job SummaryWe're seeking a highly skilled Senior Manager of Customer Success...


  • Milwaukee, Wisconsin, United States Expert Institute Full time

    About the RoleWe are seeking a highly skilled SASE Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer success and adoption of our SASE portfolio.Key ResponsibilitiesAct as the primary point of contact for customers in the SASE portfolio, providing guidance and support to...


  • Milwaukee, Wisconsin, United States Expert Institute Full time

    Customer Success ManagerAt Expert Institute, we're building the smarter future of legal technology. Our cloud-based service platform, Expert iQ, empowers attorneys with the resources, data, and insights they need to prepare for and win their cases.Our sales department moves quickly, but so does your potential for promotion. Our leaders value sales...


  • Milwaukee, Wisconsin, United States Aventi Health Full time

    About Aventi HealthAventi Health is a leading provider of 340B technology solutions, connecting community pharmacies and covered entities to drive cost savings, improve operational efficiencies, and enhance patient care.The Customer Success Specialist will play a vital role in nurturing relationships and driving results with Aventi Health's customers,...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Job Summary:As a Sonographer at Advocate Health, you will play a critical role in providing high-quality patient care and contributing to the success of our team. We are seeking a skilled and compassionate Sonographer to join our team, working 3rd shift at St Luke's Hospital. Responsibilities:• Proficiently operate ultrasound equipment to perform general,...


  • Milwaukee, Wisconsin, United States Expert Institute Full time

    Customer Success ManagerAt Expert Institute, we're building the smarter future of legal technology. Through our cloud-based service platform, Expert iQ, we empower attorneys with the resources, data, and insights they need to prepare for and win their cases. Our sales department moves quickly, but so does your potential for promotion. Our leaders value...


  • Milwaukee, Wisconsin, United States Next Door Foundation Full time

    Job Title: Family Advocate SpecialistJoin the Next Door Foundation team as a Family Advocate Specialist and play a vital role in supporting the academic success and well-being of children and families in our community.Job Summary:The Family Advocate Specialist will work closely with families to develop strategies that promote and enhance the parent-child...


  • Milwaukee, Wisconsin, United States Community Advocates Full time

    Job DescriptionCommunity Advocates Inc. is committed to ensuring that low-income families and individuals in Milwaukee receive the support they need. We are seeking a Basic Needs Advocate to join our team and make a positive difference in the community.The Basic Needs Advocate will support the Energy Assistance department to ensure that individuals and...


  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    Job Summary:Advocate Aurora Health is seeking a highly skilled Pharmacy Technician Specialist to join our team. This role requires a strong background in pharmacy operations, with a focus on quality assurance and regulatory compliance. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively...

  • Youth Advocate, IMP

    4 weeks ago


    Milwaukee, Wisconsin, United States St. Charles Inc Full time

    Job SummaryThe Youth Advocate position at St. Charles Youth & Family Services, Inc. involves working with a designated caseload of youth on court orders to help them successfully complete their court stipulations and build skills to avoid future involvement with the juvenile justice system.As a Youth Advocate, you will focus on building therapeutic...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Job SummaryAt Advocate Health, we are seeking a skilled Surgical Technologist I to join our team. The successful candidate will be responsible for providing a clean, safe, and efficient environment for surgical procedures. This includes preparing materials, supplies, and equipment, as well as maintaining a sterile field and assisting the surgical team as...


  • Milwaukee, Wisconsin, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Pharmacist to join our team at Advocate Health. This role will require the successful candidate to provide clinical pharmacy services, optimize medication-related continuity of care, and lead medication safety advancements and performance improvement activities.Key ResponsibilitiesProvide clinical pharmacy...


  • Milwaukee, Wisconsin, United States Anywhere Real Estate Full time

    The Senior Vice President of Learning and Customer Success at Anywhere Real Estate will lead the transformation of the company's learning and sales enablement function, driving innovation and excellence in delivering modern learning solutions to a diverse and distributed team of 300,000 real estate agents and brokers.This role will oversee the development...

  • Nurse Practitioner

    3 weeks ago


    Milwaukee, Wisconsin, United States Advocate Health Full time

    About the Role:We are seeking a skilled Registered Nurse to join our team at Advocate Health. As a Registered Nurse, you will play a vital role in providing high-quality patient care and contributing to the success of our organization.Key Responsibilities:Provide ongoing care to patients, assessing their needs and developing individualized care...

  • Care Coordinator RN

    3 weeks ago


    Milwaukee, Wisconsin, United States Advocate Health Full time

    Job SummaryAs a Care Coordinator RN at Advocate Health, you will play a vital role in ensuring the continuity of care for our patients. This position requires a Registered Nurse with a strong background in nursing assessment, care plan development, and patient education.Key Responsibilities Develop and implement individualized care plans that meet the unique...


  • Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    Job SummaryAdvocate Aurora Health is seeking a highly skilled Cloud Security Engineer Sr. to join our team. As a key member of our security team, you will be responsible for developing and maintaining information security policies to ensure the data security of the Advocate Aurora Health Enterprise.Main Responsibilities* Develops and maintains information...

  • Registered Nurse

    4 weeks ago


    Milwaukee, Wisconsin, United States Advocate Aurora Health Full time

    Job Summary:Advocate Aurora Health is seeking a Registered Nurse - Hyperbaric Medicine Specialist to join our team. The successful candidate will be responsible for providing high-quality patient care in a hyperbaric medicine setting. Key Responsibilities:Assess patient needs and develop individualized plans of care.Implement interventions and evaluate their...