Senior Manager of Customer Success
3 weeks ago
At Crisis Prevention Institute, we are seeking a highly skilled Senior Manager of Customer Success to lead our Customer Success team. As a key member of our organization, you will be responsible for developing and implementing strategies to retain and grow our customer base, ensuring customer satisfaction and achieving revenue targets.
Key Responsibilities:- Lead and manage a team of Customer Success Advocates to achieve high performance and customer satisfaction.
- Develop and implement account retention and growth strategies to meet business objectives.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Monitor and analyze customer data to identify trends and areas for improvement.
- Provide regular feedback and coaching to team members to ensure they are meeting performance expectations.
- Bachelor's degree in a related field.
- Seven years or more of experience leading Account Management teams.
- Proven track record of developing and implementing successful account retention and growth strategies.
- Excellent leadership and communication skills.
- Ability to work independently and collaboratively as part of a team.
- $100,000 - $115,000 annual salary.
- Annual company performance bonus.
- Comprehensive benefits package.
- 401k.
- PTO.
- Health & Wellness Days.
- Paid Volunteer Time Off.
- Continuing education and training.
- Hybrid work schedule.
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law.
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