Seasonal Energy Assistance Advocate

4 weeks ago


Milwaukee, Wisconsin, United States Community Advocates Full time
Job Description

Community Advocates Inc. is committed to ensuring that low-income families and individuals in Milwaukee receive the support they need. We are seeking a Basic Needs Advocate to join our team and make a positive difference in the community.

The Basic Needs Advocate will support the Energy Assistance department to ensure that individuals and families receive exemplary customer service and assistance with their utility needs.

  • Responsibilities:
  • Make phone calls to assist customers in making appointments for energy assistance applications.
  • Answer all customer questions completely and satisfactorily or refer them to the sources where they can find answers.
  • Provide the highest level of attentive customer service.
  • Maintain call logs, appointment logs, and accurate records.
  • Maintain case files with sensitive information relating to clients.
  • Prepare all necessary forms and documentation.
  • Effectively interact by phone, face-to-face or by mail to determine program eligibility.
  • Enter data and case notes into web-based system timely and accurately.
  • Work cooperatively in a team environment.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent.
  • Computer and internet fluency are required.
  • Ability to communicate clearly orally and in writing: must be able to present information clearly and respond to questions from customers.
  • Must be 95% accurate in data entry skills.
  • Flexibility to work some evening or Saturday hours.

Community Advocates is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.


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