Customer Service Representative
2 weeks ago
Our client is a trade/vocational school with programs in healthcare, trades (technician), and business. They believe that every student should have the opportunity to have a better future, and they will work with their students to make that happen. They are looking for team members who are committed to helping students reach their goals, even when challenges arise.
Job Duties and Responsibilities- Utilize multiple computer systems (like Salesforce and Five9) to assist students or prospective students.
- View schedules and time reporting systems to support students or prospective students.
- Answer questions and provide insight to students or prospects who have sent in requests.
- Use a script to prescreen prospects for minimum qualifications before warm transferring the prospective student to the next step of speaking to an admissions advisor where their skills and interests will be assessed.
- Keep accurate student and prospect records by correctly dispositioning all student inquiries.
- Make a dynamic impression, spark interest, and demonstrate the value of speaking with the admissions department.
- Weekly pay.
- Day 1 benefits.
- Monthly office breakfast and lunch.
- Incentives for reaching goals.
- Career growth opportunities.
- Team building activities and events.
- A fun environment.
- Previous call center experience a plus.
- Customer service experience.
- Experience using multiple computer systems or programs (i.e Microsoft Office, Salesforce or Five9, power dialer).
- HS Diploma or equivalent.
- Must satisfy background requirements.
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