IT Support Specialist

4 days ago


New York, New York, United States Qrypt Full time
Job Title: IT Support Specialist

Qrypt is seeking an experienced IT Support Specialist to join our team in NYC. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, managing outsourced IT relationships, and ensuring the confidentiality, integrity, and availability of our organization's data.

Key Responsibilities:
  • Serve as the initial point of contact for employees seeking technical assistance.
  • Oversee and manage the relationship with our outsourced IT service provider.
  • Collaborate with the outsourced IT team to procure equipment, track equipment inventory, and issue equipment.
  • Document, track, and monitor problems in a ticketing system.
  • Advise employees on methods, steps, and actions to resolve and avoid future IT-related issues.
  • Support installs or upgrades of software or devices.
  • Perform local and remote troubleshooting.
  • Adhere to all security practices and procedures to safeguard company resources.
  • Coordinate and manage relationships with hardware and software service providers.
  • Develop and implement incident response plans in coordination with outsourced IT and service providers.
  • Monitor security alerts and incidents, providing timely and effective responses.
  • Assist in efforts to achieve and maintain compliance with relevant standards.
Requirements:
  • Bachelor's degree in information technology or a related field or a combination of experience.
  • 4 years of related experience.
  • Proficient in working with Apple products and Mac OS.
  • Experience with Microsoft products.
  • Experience procuring and configuring employee hardware, including laptops, printers, and phones.
  • Familiarity with hardware systems, networking equipment, and security appliances.
  • Excellent project management and organizational skills.
  • Effective communication skills for collaborating with internal and external stakeholders.
What We Offer:
  • Competitive Pay & Equity
  • Medical, dental, and vision plan participation
  • Strong 401K matching program
  • In-office free lunch & snacks
  • Gym Reimbursement

Qrypt is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.



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