Field Support Technician

23 hours ago

Acton MA USA, United States i3 Assembly Full time
Job Summary

We are seeking a highly skilled Field Support Technician to join our team. As a Field Support Technician, you will be responsible for installing, repairing, and maintaining our Security Imaging CT systems in the field. You will work closely with customers to ensure their systems are functioning properly and provide excellent customer service.

Key Responsibilities
  • Install, repair, and maintain Security Imaging CT systems in the field
  • Provide excellent customer service and ensure customer satisfaction
  • Conduct follow-up calls with customers to ensure satisfaction of work
  • Document all inspections, maintenance, and repair work
  • Order, install, and return parts and manage repair parts cycle time
  • Review all logs for open issues and prepare formal reports as necessary
  • Participate in Service Sales opportunities and assist with promoting and implementing revenue programs
  • Assess product/equipment performance based on field support data and recommend modifications or improvements
  • Seek to provide technical support to other SureScan Corp and third-party service professionals as required
Requirements
  • Associate degree or related trade certification (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics)
  • Minimum of two years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
  • Possesses basic technical knowledge of X-Ray technologies
  • Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly
Preferred Qualifications
  • Customer/client focus
  • Communication proficiency
  • Problem-solving/analysis
  • Electro-mechanical maintenance and repair
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software program
Work Environment

This job operates in what is typically considered off-site locations, wherever SureScan Corp designates. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships, or other locations as required.

Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, reach with hands and arms, and lift up to 50 pounds

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