Technical Support Specialist
1 week ago
There is both an analyst AND a LEAD opening for this.
Position Overview
This position will be primarily responsible for ensuring the smooth operation of our engineering teams, monitoring and maintaining staff of mission-critical equipment and materials, supporting operations of engineering laboratories, and promoting a safe work environment.
Responsibilities
- This position has supervisory responsibilities (FOR LEAD ONLY)
- Overseeing and guiding the Acton team of technicians, ensuring their work aligns with project goals and organizational standards.
- Implementing and maintaining quality assurance protocols to ensure high standards of technical work and product output.
- Providing guidance and support to junior technicians, fostering their professional growth and development
- Maintain accurate inventory records, monitor stock, and reorder supplies as needed
- Adhere to 5S principles for organizing and maintaining a clean and efficient workspace.
- Diagnose and resolve technical issues while ensuring timely repair and replacement of faulty equipment
- Supports equipment preventative maintenance and calibration while maintaining equipment availability
- Coordinate logistics for equipment deployment
Required Skills And Competencies
- Clearly and effectively communicates information.
- Ability to follow established procedures and/or methods with a moderate degree of supervision
- Office Software Proficiency (Word, Excel) and technical writing capabilities
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