Technical Support Specialist

1 week ago


Acton, United States Insight Global Full time

There is both an analyst AND a LEAD opening for this.


Position Overview

This position will be primarily responsible for ensuring the smooth operation of our engineering teams, monitoring and maintaining staff of mission-critical equipment and materials, supporting operations of engineering laboratories, and promoting a safe work environment.

Responsibilities

  • This position has supervisory responsibilities (FOR LEAD ONLY)
  • Overseeing and guiding the Acton team of technicians, ensuring their work aligns with project goals and organizational standards.
  • Implementing and maintaining quality assurance protocols to ensure high standards of technical work and product output.
  • Providing guidance and support to junior technicians, fostering their professional growth and development
  • Maintain accurate inventory records, monitor stock, and reorder supplies as needed
  • Adhere to 5S principles for organizing and maintaining a clean and efficient workspace.
  • Diagnose and resolve technical issues while ensuring timely repair and replacement of faulty equipment
  • Supports equipment preventative maintenance and calibration while maintaining equipment availability
  • Coordinate logistics for equipment deployment

Required Skills And Competencies

  • Clearly and effectively communicates information.
  • Ability to follow established procedures and/or methods with a moderate degree of supervision
  • Office Software Proficiency (Word, Excel) and technical writing capabilities


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