TCD Program Manager

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time

Position Overview:

As a pivotal member of the Seminole Gaming team, the TCD Program Manager is dedicated to empowering Seminole Tribe of Florida members and their descendants in achieving their professional aspirations within Seminole Gaming and Hard Rock International.

Key Responsibilities:

  • Facilitate the resolution and escalation of employee relations issues in collaboration with TCD leadership and operational partners.
  • Establish trust and maintain transparent communication with program members and stakeholders.
  • Assist in the onboarding and integration of TCD members alongside the Community Relations Manager and TCD Director.
  • Identify opportunities for performance enhancement and leadership skill development for TCD members.
  • Conduct site visits to engage in one-on-one discussions with TCD members to explore career development goals and on-site growth opportunities.
  • Provide weekly updates to the Director of TCD regarding member progress, unless urgent matters arise.
  • Maintain the highest level of confidentiality regarding all aspects of the role.
  • Gather and facilitate feedback cycles in partnership with various departments and TCD members.
  • Represent the business and program with the utmost professionalism in both internal and external contexts.
  • Exhibit flexible availability, including evenings and weekends, as needed.
  • Willingness to travel approximately 60% of the time.

Qualifications:

  • A Bachelor's degree is preferred; however, relevant experience may be considered in lieu of formal education.
  • A minimum of 5 years of experience in managing relationships within a program or people management setting is required.
  • Preferred experience includes 2 years in a casino environment and 2 years in Human Resources.

Knowledge, Skills, and Abilities:

  • Proven ability to work effectively and independently.
  • Strong communication skills, both written and verbal, utilizing various technological platforms.
  • Demonstrated ownership of tasks and decision-making processes.
  • Ability to create and maintain comprehensive records and tracking systems.
  • Results-oriented mindset.
  • Experience in sourcing and reporting research findings.
  • Exudes enthusiasm and professionalism while maintaining a trustworthy and empathetic demeanor.
  • Capable of listening, coaching, and resolving employee issues.
  • Comfortable speaking to medium and large groups.
  • Clear understanding of professional development skills and leadership competencies.

Work Environment:

  • Exposure to casino-related environmental factors, including secondhand smoke, noise, and constant public interaction.
  • Physical demands include standing, walking, using hands, reaching, talking, and occasionally lifting/moving over 20 pounds.
  • The work environment is fast-paced, often crowded, and noisy.

Closing Statement:

The Tribal Council prioritizes Native Americans in all employment practices, providing first preference to Seminole Tribe members who meet job qualifications, followed by members of other federally recognized Native American Tribes.

Final candidates will be required to undergo a background check to obtain gaming licensure, which may include credit checks, criminal background checks, and drug screenings.

For a comprehensive list of opportunities at Seminole Gaming, please refer to the appropriate resources.

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