TCD Program Manager

2 days ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

As a key member of the Seminole Gaming team, the TCD Program Manager will play a vital role in supporting and developing Seminole Tribe of Florida members and descendants in their professional pursuits across Seminole Gaming and Hard Rock International. This position requires a strong relationship builder with excellent communication and interpersonal skills.

Responsibilities
  • Support the resolution and escalation of employee relation matters in partnership with TCD leadership, operational partners, and the TCD members.
  • Build trust and maintain open lines of communication with members of the program and our partners.
  • Onboard and integrate TCD members into the business in partnership with the Community Relations Manager and TCD Director.
  • Uncover performance and leadership competency development opportunities for TCD members.
  • Travel to properties to facilitate one-on-one meetings with TCD members to determine career pathing objectives and on-site opportunities for growth.
  • Communicate and report to the Director of TCD, TCD member updates weekly unless escalated urgency identified.
  • Uphold the strongest confidentiality as it pertains to all aspects of the role.
  • Collection and facilitation of feedback cycles in collaboration with departments and TCD members.
  • Maintain the highest standards of representation of the business and program, in internal and external settings.
  • Flexible availability to include after-hours and weekends.
  • Ability to travel 60% of the time.
Qualifications
  • A Bachelor's degree is preferred. Experience will be considered in lieu of degree, or an equivalent combination of education and/or work experience.
  • 5 years managing relationships within a program or people management environment required.
  • 2 years preferred experience in a casino environment.
  • 2 years preferred Human Resources related experience.
Knowledge, Skills and Abilities
  • A history of working effectively and independently.
  • Concise and consistent communication through written, oral, and technologically supported methods.
  • Sense of ownership over tasks and decisions.
  • Developed ability to create and maintain records and tracking methodology.
  • Results-driven.
  • History in sourcing and reporting research.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Must be trustworthy and empathetic.
  • Must have the ability to listen, coach, and/or counsel employees and resolve problems.
  • Ability to speak in medium to large groups.
  • Clear understanding of applying professional development skills and leadership competencies, including people leadership skills.
Work Environment
  • May be exposed to casino-related environmental factors, including second-hand smoke, excessive noise, and constant interaction with the general public.
  • While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
  • The employee must frequently lift and/or move 20 pounds or more.
  • Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen

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