Senior Operations Analyst
2 days ago
At Webster Bank, we're passionate about serving our clients and supporting our communities. As a leading commercial bank, we're committed to putting people first and helping individuals, families, businesses, and our colleagues achieve their financial goals.
We're seeking a highly skilled Senior Analyst, Field Operations Procedures to join our team. In this role, you'll be responsible for guiding and mentoring colleagues on the development and updates of documented procedures in H2W for all Consumer Bank Segments. You'll ensure procedures are up-to-date and compliant with banking regulations, assist with the creation of internal procedures for high-risk job functions, and facilitate regular meetings with stakeholders and SMEs.
Key responsibilities include:
- Developing and maintaining relationships with relevant stakeholders and SMEs
- Representing Field Operations & The Consumer Bank on various projects and initiatives
- Providing monthly reporting on completed and upcoming procedures for annual review
- Drafting and sending communications as needed
- Coordinating the distribution of documents and forms for updates
Requirements include:
- 3 years or more of banking experience, preferably with procedure writing and oversight
- In-depth knowledge of banking practices and regulations
- Proficiency with Microsoft Office Suite and other standard banking programs
- Excellent written and verbal communication skills
- Strong organization, analytical, and project management skills
We're an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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