Service Desk Support Specialist

3 days ago


Scottsdale, Arizona, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a skilled Service Desk Technician to provide 100% virtual support for our clients. The ideal candidate will have excellent customer service skills, a strong understanding of Active Directory Administration, and experience with Office 365.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues related to hardware and software
  • Collaborate with internal teams to resolve complex issues

Requirements:

  • 1-3 years of experience in a help desk or technical support role
  • Strong understanding of Active Directory Administration and Office 365
  • Excellent customer service and communication skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Work Environment:

This is a full-time, onsite position with a 6-2:30pm schedule. The first two weeks will involve knowledge transfer and shadowing a senior member on the team. Once the candidate is up and running, the position may transition to a remote opportunity.



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