Beverage Operations Manager

2 weeks ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Summary

The Beverage Manager is responsible for overseeing the operations of all bars and beverage service at the Santa Ana Star Casino Hotel. This includes developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with health and safety regulations, and providing excellent customer service.

Key Responsibilities
  • Directly responsible for the day-to-day operations of all beverage venues.
  • Maintains a professional appearance and interfaces with guests to ascertain feedback on service, product, and value.
  • Handles guest issues with guest satisfaction by listening carefully to the guest and taking appropriate action to properly resolve the matter.
  • Ensures that all products served meet the established specifications and standards.
  • Completes the required daily financial reports and is responsible for beverage costs and controls.
  • Communicates variances from established standards to the Accounting and IT department and the Food & Beverage Director.
  • Maintains a neat, clean, organized, safe, and comfortable work environment for employees and guests.
  • Hires, trains, provides performance evaluations, disciplines, and releases staff members to ensure efficient operation of the banquet department.
  • Ensures proper par levels and condition of equipment and supplies.
  • Establishes and maintains exceptional standards of service.
Requirements
  • Prefers qualified Santa Ana Tribal Members.
  • Five years of work experience in a food and beverage leadership position with a focus on bar.
  • Good interpersonal, customer service, and communication skills.
  • Excellent customer service, communication, team building, and problem-solving skills required.
  • Must be available to work various shifts, including days, evenings, weekends, and holidays.
  • New Mexico liquor server's license and Food Handlers Card required.
  • Ability to tend bar if necessary.
  • A smartphone capable of running company applications and communication systems is required.


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