Outpatient Program Coordinator

3 weeks ago


Bernalillo, New Mexico, United States Haven Behavioral Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Outpatient Coordinator to join our team at Haven Behavioral Healthcare. The successful candidate will be responsible for providing exceptional support to our patients and staff, ensuring seamless operations and delivering outstanding customer service.

Key Responsibilities
  • Process referrals from various sources, including phone, email, and fax, and conduct initial intake screenings to determine patient eligibility for our services.
  • Utilize our intake tool and Microsoft Excel to expedite the intake process and ensure timely scheduling of patient assessments.
  • Coordinate patient orientations, both online and in-person, to ensure a smooth transition into our programs.
  • Interact with patients, family members, and external entities in a professional and respectful manner, maintaining a high level of customer satisfaction.
  • Collaborate with the treatment team to create a supportive environment that promotes patient care and customer service excellence.
  • Document patient information accurately and efficiently, ensuring timely and thorough completion of medical records and reports.
  • Perform administrative tasks, including front desk management, appointment scheduling, and supply management, to ensure seamless operations.
Requirements
  • Excellent organizational, communication, and customer service skills.
  • Proficiency in Microsoft Excel, Word, and Outlook, with experience in data entry and record-keeping.
  • Knowledge of insurance verification processes and general healthcare facility compliance.
  • Familiarity with psychiatric services and treatment modalities is a plus.
About Us

Haven Behavioral Healthcare is an equal opportunity employer dedicated to building a diverse and inclusive workforce. We are committed to providing a supportive and collaborative environment that promotes patient care and customer service excellence.



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