Gift Shop Operations Manager

3 weeks ago


Bernalillo, New Mexico, United States Santa Ana Star Casino Hotel Full time
Job Summary

The Gift Shop Supervisor is responsible for the daily operation of the Gift Shop & Perks Premium Coffee & Gifts, ensuring a high level of customer satisfaction and sales growth. This role requires strong leadership and communication skills, as well as the ability to work independently and make sound decisions.

Key Responsibilities
  • Supervise and coordinate the activities of cashiers and baristas to ensure efficient and effective service delivery.
  • Assist with personnel actions, including hiring, promotions, transfers, and disciplinary measures.
  • Maintain inventory levels and execute month-end inventory procedures.
  • Provide excellent customer service and resolve customer complaints in a professional manner.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required; two years of retail management experience preferred.
  • Excellent leadership and communication skills, with the ability to work independently and make sound decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office and POS systems.
Work Environment

The work environment is a climate-controlled, non-smoking environment. The employee must be able to stand, walk, and lift up to 25 pounds.



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