Audio Visual Systems Engineer

4 weeks ago

Trenton, New Jersey, United States ThreePDS Inc. Full time

{"Job Title": "Technical Support Specialist - A/V", "Job Summary": "We are seeking a highly skilled Technical Support Specialist - A/V to join our team at ThreePDS Inc.", "Responsibilities": ["Implement and support audio visual communication solutions", "Set up, configure, test, maintain, monitor, and troubleshoot equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as meetings, meeting rooms, presentations", "General hardware break/fix to include diagnostics and troubleshooting to Audio/Visual (AV) equipment", "Troubleshooting and software issues to maintain business continuity of AV systems", "Diagnose, and troubleshoot peripheral equipment and handhelds to AV equipment", "Perform onsite analysis, diagnosis, and resolution of A/V hardware problems for a variety of end users, and recommend and implement corrective solutions", "Diagnose and correct multi-media system issues", "Monitor sound feeds to ensure quality", "Ensure equipment is installed according to designated layout", "Test and resolve equipment issues", "Maintain high level of customer service and high standard of technical execution for a variety of events under time and budget constraints", "Assist in developing long-term strategies and capacity planning for meeting future A/V equipment and corporate technology needs.", "Collaborate with organizational policy-makers to establish and enforce proper A/V practices and procedure", "Monitor and document daily service activity, including hardware and software service and any requested meeting support.", "Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face)", "Qualifications": ["High School diploma or GED required", "Background investigation and drug screen required", "Experience working with A/V and teleconferencing / videoconferencing systems.", "Experience with Skype for Business and Microsoft Products.", "Ability to manage project tasks, vendors, for on time completion.", "Analytical, creative and methodical in problem solving", "Effective interpersonal skills and relationship-building skills.", "Strong customer-service orientation.", "Self-motivated and directed.", "Keen attention to detail.", "Analytical and problem-solving abilities.", "Able to prioritize and execute tasks in a high-pressure environment.", "Experience working in a team-oriented, collaborative environment."]}

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