Operations Coordinator

2 weeks ago


Wilmington, North Carolina, United States H&R Block Full time
Job Title: Operations Admin

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, ensuring seamless operations and exceptional customer service.

Key Responsibilities:
  • Provide administrative support to district offices, including ordering supplies, managing invoices, and coordinating with team members.
  • Serve as a single point of contact for technical support, resolving customer issues and escalating concerns to management as needed.
  • Utilize software solutions and computer systems to track customer contacts, resolve issues, and maintain accurate records.
  • Communicate effectively with internal and external customers, providing clear and concise information to resolve concerns and meet customer needs.
  • Adapt to changes in user demands, work environment, and processes, ensuring seamless operations and customer satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of administrative experience, with a focus on customer service and technical support.
  • Strong decision-making, analytical, and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to interact with all levels of associates.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About H&R Block:

H&R Block is a people company first and a tax company second. We are committed to diversity and inclusion, and we welcome qualified applicants from all backgrounds. As a member of our team, you will have access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.

We are an equal opportunity employer and are proud to be a part of the H&R Block family. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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