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Contents Operations Manager

2 months ago

Spartanburg, South Carolina, United States SERVPRO of Southern Lancaster, Kershaw, and Fairfield Counties Full time
Job Overview

As a Contents Project Manager, you will be responsible for overseeing the management of contents projects, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:
  • Organize and implement packing, relocation, and cleaning initiatives for clients' possessions while maintaining high service standards.
  • Provide detailed estimates and promote contents-related services.
  • Guide clients through the project workflow.
  • Facilitate communication among customers, clients, subcontractors, and team members.
  • Develop project timelines and financial plans.
  • Simultaneously manage multiple projects.
  • Negotiate agreements and clarify expectations with clients.
  • Engage in physical activities such as walking, standing, sitting, and driving for extended durations.
Qualifications:
  • Demonstrated initiative and strong interpersonal abilities are essential for success in this role.
  • Proven track record in customer service excellence.
  • Strong written and verbal communication skills.
  • High school diploma or equivalent required.
  • Ability to pass a background check in accordance with applicable laws.
  • Possession of a valid driver's license with a clean driving record.
  • Willingness to work in challenging environments, including extreme temperatures and conditions requiring personal protective equipment.
  • Prior experience in restoration services is mandatory.
Benefits:
  • Competitive salary with opportunities for professional growth.
  • Comprehensive benefits package including 401(k), medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Commitment to employee development and career advancement.

Each SERVPRO Franchise operates independently. All employees are hired and managed by the respective franchise.