Customer Support Representative
1 week ago
**Job Overview:**
As a Customer Support Representative at MassMarkets, you will play a critical role in delivering exceptional customer experiences. This position requires you to interact with customers across the country, resolving support issues, selling new products and services, and ensuring a best-in-class experience.
**Key Responsibilities:
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
**Requirements and Qualifications:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
**Benefits:
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
**Estimated Salary:** $11.00 - $14.00 per hour
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