Customer Service Representative

7 days ago


Wichita Falls, Texas, United States LoanMax Title Loans Full time
Join Our Team as a Customer Service Representative

We are seeking an exceptional Customer Service Representative to join our team at Loan Star Title Loans. This role is ideal for individuals who are passionate about delivering outstanding customer experiences and possess excellent communication skills.

In this position, you will be responsible for assisting potential borrowers and current customers with loan questions, evaluating vehicles, managing loans and payments, and making courtesy calls. Your key responsibilities will include assessing customer inquiries, managing account communications, and ensuring exceptional customer service.

About the Role:
We offer a competitive salary of $45,000 per year, which reflects the demands and expectations of this critical position. Additionally, you will receive paid holiday, vacations, paid on-the-job training, and full-time positions with rotating Saturday schedules. We also offer no Sunday work, allowing you to maintain a healthy work-life balance.

Requirements:
To be successful in this role, you must have full-time availability, excellent communication skills, be detail-oriented, hold a high school diploma, and possess previous customer service, computer, and data entry experience.

Company Overview:
Loan Star Title Loans is a respected title loan company with nearly 1,000 stores in over 20 states. Our mission is to provide fast, hassle-free loans with transparent terms and competitive prices, backed by excellent customer service and a commitment to honesty and integrity. As a Customer Service Representative, you will be the heart of our business, working towards exceptional customer service and representing our company's values of honesty and respect in the communities we serve. Background screening, including credit, criminal, and background checks, is required for this position.

Benefits:
You will enjoy a range of benefits, including competitive pay, paid holiday, vacations, and paid on-the-job training. You will also have the opportunity to work in a dynamic environment with a talented team.

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