Assistant General Manager

2 weeks ago


Harrisonburg, Virginia, United States Hampton Inn Harrisonburg - University Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Hampton Inn Harrisonburg - University. As a key member of our management team, you will be responsible for assisting the General Manager in all aspects of hotel operations, including revenue, room inventory, and occupancy percentage.

Key Responsibilities:

  • Maintain knowledge of all hotel features, services, and policies to provide exceptional guest service.
  • Assist in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Monitor and review daily revenue reports, labor reports, and profit and loss statements to identify areas for improvement.
  • Control all capital expenditures and ensure timely completion of projects.
  • Responsible for all accounts receivable functions, including credit and collection.
  • Ensure that all VIPs are pre-registered according to standards.
  • Review resumes for arriving groups and coordinate master accounts and check-in procedures.
  • Day-to-day management responsibilities, including scheduling, motivating, and training staff.

Requirements:

  • Two-year college degree preferred.
  • Minimum of 5 years of experience in hotel management.
  • Computer skills required, with familiarity with Microsoft Office and hotel systems preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and make sound business decisions.

Work Environment:

The Assistant General Manager will work in a dynamic and fast-paced environment, interacting with guests, staff, and management to ensure exceptional service and results. The ideal candidate will be able to work effectively in a team environment, communicate clearly and concisely, and make sound business decisions.



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