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Customer Service Representative

2 months ago

Columbus, Ohio, United States HEART OF OHIO FAMILY HEA LTH CENTERS Full time
Job Summary

This position supports the Organization in the following manner:

  • Provides Exceptional Customer Service: Responds to patient inquiries in a timely and professional manner, ensuring a positive experience for all patients.
  • Manages Patient Information: Updates patient records, advises patients on necessary documentation, and ensures accurate and up-to-date information.
  • Schedules Appointments: Coordinates appointment times with medical staff, confirms appointments with patients, and ensures seamless communication.
  • Handles Confidential Information: Maintains confidentiality of patient information, including insurance and financial data, to determine patient responsibility and qualification for financial assistance.
  • Verifies Patient Information: Ensures all front desk documents are current and up-to-date, and documents any missing information.
  • Communicates Effectively: Communicates patient concerns to clinical staff via Electronic Medical Records (EMR) and administrative staff via email.
  • Works in a Team Environment: Collaborates with other staff members to ensure efficient and effective patient care.

Key Responsibilities

  • Optimistically Greet Patients: Greet patients upon entry and assist them upon exit, striving to meet and exceed their expectations.
  • Manage Confidential Patient Information: Gather and evaluate confidential patient information, including insurance or financial data, to determine patient responsibility and/or qualification for financial assistance.
  • Answer Phones in a Timely Manner: Respond to phone calls in a timely and efficient manner, identifying the Organization and optimistically greeting the caller.
  • Transfer Calls: Transfer all phone calls to the appropriate staff member.
  • Ensure HIPAA Compliance: Consistently ensure HIPAA regulations and other federal, state, and local laws and regulations pertaining to the duties of this position are observed.
  • Adhere to Policies and Procedures: Adhere to all of the Organization's policies and procedures, especially the hazardous, health, and safety procedures.

Requirements

  • Experience with Electronic Health Records: Experience with Electronic Health Records, preferably Allscripts software system.
  • Customer Service Experience: Prefer experience in a physician's office, clinic, hospital business office, billing office, or related area dealing with the public in collection of data and funds.
  • Knowledge of Laws and Regulations: Understanding of laws and regulations impacting the registration procedure.
  • Communication Skills: Demonstrates grammatically-correct verbal and written communication skills.
  • Telephone Skills: Demonstrates efficient and courteous telephone skills.
  • Teamwork and Adaptability: Demonstrates resilience, a positive attitude, and the ability to work well in a fast-paced, rapidly changing environment.