Digital Product Owner
4 weeks ago
Ecolab is seeking a seasoned Digital Product Owner to lead the execution of digital strategy and solution marketing for our Industrial Sales & Service platform.
The successful candidate will be responsible for product ownership, business outcomes, and driving growth and adoption of sales and service tools while delivering a positive user experience.
This role will work closely with divisional stakeholders, development, marketing, sales, and business readiness teams to serve the digital solution needs of our internal and/or external customers.
The Digital Product Owner will be accountable for all aspects and process utilized in the design, build-out, delivery, adoption, and go-to-market of our sales & service digital tools.
Digital solutions vision, strategic roadmap, business model, product ownership, digital marketing, customer and sales & service channel adoption will be key success factors for the candidate.
This position will be part of the Ecolab Digital Organization for the Industrial Sector and report to the Director of Digital Operations - Food & Beverage.
This position will be based in our St. Paul, MN or Naperville, IL office as a hybrid role.
Key Responsibilities:- Serve as the primary stakeholder for the CRM system and its vision, product roadmap, and backlog of features for the Food & Beverage business and F&B United.
- Collaborate with cross-functional teams to understand their needs and priorities for Sales & Service tools.
- Prioritize and manage the CRM system's features and functionality based on business value and user needs.
- Communicate the product strategy and progress to stakeholders and business leadership.
- Ensure the CRM system is delivering value and meeting Food & Beverage objectives, including enabling workflows that are efficient for users, enabling collaboration, and helping to drive top-line revenue and service goals.
- Establish appropriate governance and quality management steps that provide a high level of data quality, including data integration and automation where appropriate.
- Partner with the Industrial Sales and Service platform team and feed digital product needs and prioritize business requirements.
- Bachelor's degree and 8 years of professional experience.
- 5 years of work experience as a product owner, product manager, or business analyst in a CRM environment.
- Experience and success in executing and innovating in the CRM, sales, and service space with cross-functional, interdisciplinary teams across matrix organizations.
- Familiarity with Agile and Lean processes and techniques to test, learn, and build solutions that deliver on sales and service value.
- Experience developing budgets and forecasts to support business needs and OKRs (objectives and key results).
- Excellent written, oral, and visual communication skills to communicate effectively at all levels of the organization, both within and outside the business.
- Sales or service experience in the Industrial or Food & Beverage business.
- Excellent collaboration skills - leading execution across teams, influencing across organizations, experience of working across levels from business leaders and developers.
- Demonstrated ability to establish relationships with business leaders and develop strong credibility.
- Experience in interfacing with international audiences and cross-office teams preferred.
- Has in-depth knowledge and ability to influence business strategy.
- Strong business acumen, can quickly get the essence of the business and grasp the connectivity among technology, business, and customer value.
- Experience strategizing with customers on product/technical enhancements.
- Ability to manage multiple projects/tasks/initiatives.
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