Food and Beverage Operations Manager

3 hours ago

Marina del Rey, California, United States Marriott International Inc Full time
Job Summary

As a Food and Beverage Operations Manager at Marriott International Inc, you will be responsible for supervising daily F&B shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, verify quality standards, and meet customer expectations on a daily basis. Additionally, you will maintain the operating budget and ensure that standards and legal obligations are followed.

Key Responsibilities
  • Assist in ordering F&B supplies, cleaning supplies, and uniforms
  • Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures
  • Support and supervise an effective monthly self-inspection program
  • Operate all department equipment as necessary and report malfunctions
  • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Understand employee positions well enough to perform duties in employees' absence
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Monitor and maintain the productivity level of employees
  • Verify that all team members/supervisors understand the brand-specific philosophy
  • Maintain the operating budget and verify that standards and legal obligations are followed
  • Assist supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them
  • Celebrate and foster decisions that result in successes as well as failures
  • Communicate areas that need attention to staff and follow up to verify understanding
  • Coordinate cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements
  • Establish and maintain open, collaborative relationships with employees
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service
  • Follow property-specific second effort and recovery plans
  • Stay readily available/approachable for all team members
  • Demonstrate knowledge of the brand-specific service culture
Providing Exceptional Customer Service
  • Provide services that are above and beyond for customer satisfaction and retention
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Serve as a role model to demonstrate appropriate behaviors
  • Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis
  • Take proactive approaches when dealing with guest concerns
  • Set a positive example for guest relations
  • Stay readily available/approachable for all guests
  • Review comment cards and guest satisfaction results with employees
  • Respond in a timely manner to customer service department requests
Additional Responsibilities
  • Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Analyze information and evaluate results to choose the best solution and solve problems
  • Perform hourly job functions if necessary
  • Extend professionalism and courtesy to team members at all times
  • Comprehend budgets, operating statements, and payroll progress reports
  • Perform other duties as assigned to meet business needs

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