Assistant Director, Store Operations

2 days ago


Portland, Oregon, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our brands, including LOFT, offer modern, feminine, and versatile clothing that helps women feel confident and stylish. We're committed to creating a positive and inclusive work environment where associates can thrive and grow.

The Role
As an Assistant Manager, you'll play a key role in shaping the customer experience and store culture. You'll lead by example, modeling our brand's behaviors and inspiring associates to deliver exceptional customer service. Your focus will be on creating a welcoming and inclusive store environment, leveraging technology to provide seamless omnichannel experiences, and driving operational excellence.

Key Responsibilities
  • Cultivate a customer-centric environment that consistently delivers exceptional customer experiences.
  • Lead by example on the sales floor, modeling our brand's behaviors to engage and assist customers.
  • Inspire, educate, and coach associates to leverage our brand's behaviors to create genuine customer connections.
  • Create an inclusive store environment where everyone feels welcome and engaged.
  • Use technology to provide customers with a seamless omnichannel shopping experience.
  • Support the Store Manager in recruiting, hiring, and developing talent.
  • Use tools and reporting to drive operational excellence and financial discipline.
Requirements
  • 1+ year retail management experience (preferred)
  • Brings a hospitality mindset when connecting with customers and associates
  • Technology proficient and ability to operate a point-of-sale system
  • Strong business acumen and ability to implement action plans to drive results
  • Takes initiative in making thoughtful decisions
Benefits
  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
  • Medical, dental, vision insurance, and 401(k)
  • Time off - paid time off and holidays
  • Incentive Bonus Program

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