Division Billing Coordinator

21 hours ago


Washington, Washington, D.C., United States Republic Services Full time
About the Role

We are seeking a skilled Division Billing Coordinator to join our team at Republic Services. In this role, you will be responsible for performing a variety of routine and non-routine moderately complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms.

Key Responsibilities
  • Prepare monthly billing adjustments, obtain required approvals, and enter adjustments into the billing system.
  • Research and resolve routine and non-routine billing questions and discrepancies.
  • Review invoices for completeness and accuracy, and follow up with customers or other division staff/management to resolve identified discrepancies.
  • Calculate and prepare manual billings for non-routine, complex billing arrangements.
  • Gather and summarize supplemental billing information to accommodate customer billing requirements.
  • Review various billing system reports to identify billing discrepancies and make corrections as appropriate to ensure accurate billing.
  • Post cash receipts to customer accounts based on information from lock box reports and local cash receipt listings.
  • Post payments as appropriate into the billing system to clear open obligations, or prepare remittance advices to accompany payments sent to the lock box or corporate office.
  • Accept credit card payments from customers over the phone and process recurring payments.
  • Complete customer setup in company billing system(s).
  • Act as a resource for less experienced personnel within the division or other divisions, answering questions and providing training and support.
Requirements
  • Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
  • A thorough knowledge and understanding of billing transactions and processes.
What We Offer
  • Comprehensive medical benefits coverage, dental plans, and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).


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