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Quality Assurance Manager for Older Adults Programs
2 months ago
We are seeking a highly skilled Quality Assurance Manager to join our team at Jewish Family Service LA (JFS). As a Quality Assurance Manager, you will be responsible for ensuring the highest level of quality in our Older Adults Programs, including Contract Compliance, Utilization Management, and Quality Assurance.
Responsibilities:- Manage all aspects of contract compliance for Older Adults Programs, including Claims Conference, MSSP, and ALW contracts.
- Provide daily direction and supervisory oversight to the Program Coordinator of the Holocaust Survivors Program.
- Create new systems for assessment, tracking, and monitoring as needed, and compile reports and maintain program statistics for funding sources and regulatory agencies.
- Prepare internal and external grant reports monthly and as required to monitor compliance.
- Liaison with outside agencies, community members, and regulatory agencies as needed.
- Train staff members on contract requirements affecting program implementation and compliance issues.
- Monitor, keep updated, and communicate effectively and efficiently on any upcoming or immediate modifications to contracts.
- In conjunction with program directors, create and maintain updated protocols and procedures for service delivery and contract compliance.
- Identify areas to increase efficiency and effectiveness of current systems relative to contract compliance and utilization management and controls.
- Master's Degree required; MA in social sciences field preferred.
- 2+ years quality assurance experience strongly preferred.
- Progressive management experience highly desired.
- Program operations and contract compliance experience strongly preferred.
- Solid clinical skills and understanding of clinical terminology.
- Solid proficiency in computer skills (Microsoft suite; Word, Excel, etc.) and ability to quickly learn and train others on electronic health record database systems required.
- Strong organizational, assessment, decision-making, problem-solving, and time management skills.
- Excellent communication (written and verbal) and interpersonal skills.
- Solid training skills and ability to impart information to staff both in one-on-one and group settings.
- High degree of detail orientation and analytical thinking required.
- Knowledge of CARF, Joint Commission, state standards, or other accreditation bodies and criteria a plus.
- Ability to work as part of a team and maintain professional boundaries.
- Demonstrated ability to work independently, set priorities, and complete projects within specified timeframes.
- Culturally sensitive and able to work with a multicultural client/customer population.
- Able to work under pressure and meet deadlines as well as be flexible and dependable.
- Must be able to pass criminal background check (Live Scan fingerprinting) prior to beginning employment.
Jewish Family Service LA (JFS) is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
