Quality Assurance Supervisor
4 weeks ago
The Quality Assurance Supervisor is responsible for overseeing the Quality Assurance Department, ensuring compliance with contract terms and scopes of work. This role involves supervising a team of Quality Assurance Specialists, coordinating with program managers and supervisors, and collaborating with the Data and Performance Department to improve documentation and contract compliance.
Key Responsibilities
- Supervise and manage the Quality Assurance Department, including improving department infrastructure and policies.
- Monitor participant files and collaborate with funders to ensure compliance.
- Develop and maintain tracking systems, internal programmatic monitoring, and subcontractor monitoring.
- Prepare reports and data analysis on necessary programmatic improvements.
- Coordinate with program managers and supervisors to develop corrective action plans.
- Collaborate with the Data and Performance Department to facilitate staff training and improve documentation and contract compliance.
- Work with the Senior Manager for Billing and Compliance to develop a systematic process for monitoring client files and funder data systems.
- Provide recommendations and suggestions for client flow process and outcomes.
- Prepare and submit timely reports to the Billing and Compliance Manager.
- Ensure files are maintained up-to-date and contain accurate documentation.
- Prepare monthly reports on contract compliance benchmarks, program fidelity, and data standards.
- Work closely with agency management and collaborate with H&H management team to develop strategies to remove barriers to achieving program goals and outcomes.
- Analyze collection of program data related to productivity, contract performance, outcomes, demographics, and integration efforts.
- Develop corrective action reports and work collaboratively with all Program Managers and subcontractor agencies to address errors.
- Schedule and conduct file audits/program monitoring for Subcontractors at least once a year.
- Facilitate workshops and training to improve documentation and contract compliance standards.
- Provide coaching and develop the Quality Assurance Team.
- Review and Approve leave requests and timecards.
- Complete performance evaluations and address any performance-related issues as needed.
- Work collaboratively with program management staff to ensure Homeless and Housing Programs meet performance targets.
- Maintain accurate and updated documentation.
- Assist program managers with follow process, outcomes, and on-going delivery of services if needed.
- Provide support to other Homeless and Housing programs to ensure performance goals are met.
- Work collaboratively with outside agencies and partners.
- Ensure data is entered into HMIS within 24 hours.
- Prepare project reports in accordance with funding requirements.
- Provide support to necessary staff, providers, and other project partners participating in the project.
- Participate in all mandatory programs and division meetings and trainings, as assigned by his/her supervisor and division director.
- Prepare reports in accordance with program requirements and Division policies.
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes.
- Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- Regular attendance required.
- Other duties as needed.
An Associate's degree in social services or other administrative, business, or housing field is required from an accredited or state-approved college or university, with a minimum two (2) years of job-related experience working with homeless individuals and families. OR three years of quality assurance experience and management experience. If in recovery, a minimum of three (3) years of being drug and alcohol-free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management, and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Bilingual, read, write, and speak Spanish. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver's License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS, as well as experience with placing homeless families into permanent housing.
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