Quality Assurance Supervisor

4 weeks ago


Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time
Job Summary

The Quality Assurance Supervisor will oversee the Quality Assurance Department, ensuring compliance with contract terms and scopes of work. This role involves monitoring participant files, collaborating with funders, and supervising a team of Quality Assurance Specialists.

Key Responsibilities
  • Supervise and manage the Quality Assurance Department
  • Monitor participant files and collaborate with funders
  • Develop and implement tracking systems
  • Conduct internal programmatic monitoring and subcontractor monitoring
  • Prepare reports and data analysis on programmatic improvements
  • Coordinate with program managers and supervisors to develop corrective action plans
  • Collaborate with the Data and Performance Department to facilitate staff training
  • Work with the Senior Manager for Billing and Compliance to develop a systematic process for monitoring client files and funder data systems
  • Provide recommendations and suggestions for client flow process and outcomes
  • Prepare and submit timely reports to the Billing and Compliance Manager
Requirements
  • Associate's degree in social services or a related field
  • Minimum two years of job-related experience working with homeless individuals and families
  • Or three years of quality assurance experience and management experience
  • Working knowledge of Microsoft Word, Excel, and other database programs
  • Knowledge of resource development, case management, and documentation
  • Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
  • Bilingual, read, write, and speak Spanish
  • Ability to communicate effectively, both written and orally


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