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Swim School Operations Director
2 months ago
**Job Summary:**
We are seeking a highly skilled and experienced General Manager to oversee the day-to-day operations of our swim schools in New Rochelle. As a key member of our team, you will be responsible for leading a large team of staff members, including swim instructors, lifeguards, and customer service representatives, to ensure the highest level of service and quality.
Key Responsibilities:
- Direct and control the daily operations to ensure the school is running in accordance with our standard operating procedures.
- Manage the staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Train and oversee the aquatics department to provide superior swim instruction to our students.
- Interact with deck supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
- Provide sales and marketing training to all qualified sales staff.
- Provide direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Train and oversee private party staff to ensure that our standard operating procedures are being maintained.
- Gain knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Gain a high level of knowledge and experience in pool operations necessary to maintain a safe and sanitary swim environment.
- Initiate and oversee workplace employee activities with the goal of achieving improved employee satisfaction.
- Direct and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to our facility. Train all current staff on the plan.
- Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
- Schedule staff and manage payroll.
Requirements:
- College degree required. Bachelor's degree in business administration, communications, or equivalent is desired.
- Certified Pool Operator (CPO) certification is ideal and will be required for the position.
- Problem-solving and creative thinking skills to identify and resolve challenges that students encounter.
- Experience with Customer Relationship Management (CRM) software and sales tracking.
- Experience with payroll systems and employee scheduling software.
- Excellent leadership, communication, and interpersonal skills.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
- Passion for customer service and a commitment to upholding our core values (Integrity, Compassion, Trust, Accountability, and Fun).
- Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
- Must pass background examinations (included with training).
Preferred Qualifications:
- Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children.
- Strong aquatics background, including instruction and lifeguard experience is desired.
- Experience hiring, managing, and training teams.
- Business experience in membership sales is ideal.
- Experience with payroll systems and employee scheduling software.
- Experience with maintenance of pool equipment and pool sanitation systems.
- Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
Benefits:
- 401(k)
- Health insurance
- Employee discount
- Flexible schedule
- Paid time off
