Food and Beverage Operations Supervisor
1 week ago
GENERAL PURPOSE
Oversee the staff during shift operations and assist in managing the restaurant/bar and outdoor courtyard bar to ensure customer satisfaction, deliver quality service, adhere to corporate/franchise policies and procedures, while achieving or surpassing financial objectives.
ESSENTIAL DUTIES/RESPONSIBILITIES
This position is accountable for the operations within the restaurant/bar and the outdoor courtyard bar. Suggest procedural enhancements. Assist in the management of the restaurant and bars. Monitor revenue during shifts.
Availability for flexible hours/days is required, typically forty to fifty hours over a five-day workweek.
ADDITIONAL DUTIES/RESPONSIBILITIES
Supervise the shift's operations in the restaurant/bars and collaborate with kitchen personnel to ensure seamless operations, compliance with protocols and safety regulations, and an optimal level of quality service and hospitality.
Manage restaurant/bar personnel; conduct interviews, recommend hiring, schedule shifts, train, develop, empower, coach and counsel staff, suggest performance evaluations, resolve issues, facilitate open communication, and recommend disciplinary actions as necessary.
Address customer needs, concerns, feedback, and issues to guarantee a quality experience and enhance future sales opportunities.
Update the cash register system and compile various reports to assist in the restaurant's administration.
Ensure the maintenance and sanitation of the restaurant/bars and equipment during the shift to protect assets, comply with regulations, and maintain quality service.
Engage in special projects and other responsibilities as assigned.
Participate in task forces and committees as needed.
No travel is required.
SUPERVISORY DUTIES
Oversee five to seven employees.
JOB QUALIFICATIONS
Knowledge
Requires a solid understanding of hotel, corporate food, and restaurant and bar services, policies, and operations. This knowledge is typically acquired through on-the-job experience. May require familiarity with computer systems or other technical devices or a broad understanding of several operational areas.
Ability to compile data in accordance with established procedures.
Requires effective supervisory communication skills.
Skills
Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes regularly.
Bending - Required to pick up dropped items as necessary and assist in serving food/drinks or obtaining supplies.
Kneeling may be necessary for cleaning tasks.
Mobility - 95% of the shift involves covering all areas of outlets for supervision.
Continuous standing is required to assist at the hostess/bartender station - minimal stationary standing.
Climbing stairs - varies by location.
No driving is required.
Abilities
Strong comprehension skills for assisting with guest and associate matters. Ability to interpret instructions from superiors.
Excellent vision is required for seating guests, expediting food/cocktails, cleaning equipment, and reading floor plans, charts, and schedules.
Must possess strong oral communication skills for interacting with guests and associates, issuing instructions, and conveying policies.
Strong comprehension is necessary to read and implement policies and procedures; writing schedules and interpreting forecasts and SOPs.
Must have knowledge of cleaning agents for training purposes.
Education/Formal Training
More than two years of post-secondary education.
Experience
One to two years of experience in a related role within this company or other organizations.
Material/Equipment Used
Coffee machine, telephone, toaster, credit card machine, photocopier, liquor, and soda gun.
Environment
Indoors for 75% of the shift.
Temperatures may exceed 100 degrees when working in locations with outdoor dining facilities and when assisting in the kitchen.
Job Type: Full-time
Pay: $17-$20/hour
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