Customer Service Liaison

3 days ago


Lake Forest, California, United States PrideStaff Full time

PrideStaff is seeking a skilled Customer Service Liaison to join their team. As a key point of contact, you will work closely with clients, policyholders, and healthcare providers to deliver exceptional customer experiences.

Job Overview

In this dynamic role, you will be responsible for providing timely and accurate responses to client inquiries, resolving medical cases in collaboration with the team, and maintaining effective relationships with internal and external colleagues.

About the Role

This temporary to hire position offers a competitive hourly rate of $21-24, depending on experience, plus an attractive employee benefits package. You will work Monday to Friday, 7:00 AM - 4:00 PM.

Responsibilities:

  • Establish strong relationships with clients, policyholders, and healthcare providers through excellent communication and problem-solving skills.
  • Review and resolve medical cases in a timely manner, ensuring accuracy and attention to detail.
  • Collaborate with the team to develop and implement effective solutions to client issues.
  • Respond to general inquiries related to open cases, providing clear and concise information to clients.
  • Provide referrals to clinics and hospitals as needed, ensuring seamless care coordination.

Qualifications:

  • A minimum of 1+ year of experience in B2B customer service, preferably in loans, mortgage, or banking services, or a medical office setting.
  • Proficiency in Windows PC applications, including ability to learn new software systems.
  • Demonstrated ability to listen actively, collect relevant information, build rapport, and respond compassionately to customers.
  • Familiarity with translating health-related jargon into simple instructions for customers.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Professional phone skills required.

What We Offer:

PrideStaff provides a supportive and dynamic work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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