Guest Experience Ambassador

4 weeks ago


Washington, United States Hotel Madera Full time
About Us

Hotel Madera is committed to providing exceptional guest service and creating memorable experiences for our valued customers. We are seeking a highly skilled and experienced individual to join our team as a Guest Experience Ambassador.

Responsibilities
  • Provide exceptional guest service, ensuring that every interaction is warm, welcoming, and attentive to detail.
  • Register guests efficiently, taking care to understand their needs and preferences.
  • Make and confirm reservations, compute bills, and collect payments in a prompt and professional manner.
  • Respond to guest requests and resolve any issues that may arise, escalating to supervisors if necessary.
Requirements
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems a plus.
Salary Range

The estimated salary range for this role is $45,000 - $60,000 per year, depending on location and experience.



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