Insurance Customer Service Specialist

2 weeks ago

Marysville, Michigan, United States Brad Strunk - Farm Bureau Insurance Agency Full time
Job Overview

As a Customer Service Representative at Brad Strunk - Farm Bureau Insurance Agency, you will play a vital role in maintaining strong customer relationships by providing exceptional service and support.

Key Responsibilities
  • Provide top-notch service to existing clients, including updating policies, providing quotes, taking payments, and answering questions.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, including regular and after-hour claims.
  • Work with new clients or support a producer in understanding their needs, gathering necessary data, researching policy options, presenting options, finalizing and binding new coverage, canceling old policies, and negotiating with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Requirements
  • Hold the insurance license required by your state.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Preferred Qualifications
  • Have a minimum of two years of insurance account management experience as well as an Associates Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

  • Insurance Customer Service Representative

    4 weeks ago

    Marysville, Michigan, United States Brad Strunk - Farm Bureau Insurance Agency Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Brad Strunk - Farm Bureau Insurance Agency. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Supervisor

    1 month ago

    Marysville, Michigan, United States Meijer Full time

    About the Role:We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Meijer. As a key member of our leadership team, you will be responsible for providing exceptional customer service, mentoring and coaching team members, and ensuring the smooth operation of our customer service department.Key...

  • Insurance Sales Representative

    2 weeks ago

    Marysville, Michigan, United States Brad Strunk Full time

    Job Title: Insurance ProducerAt Brad Strunk, we are seeking a highly motivated and results-driven Insurance Producer to join our team. As an Insurance Producer, you will be responsible for maintaining and maximizing profitable relationships with personal line clients and growing the book of business through new client sales.Key Responsibilities:Identify,...

  • Insurance Sales Representative

    2 weeks ago

    Marysville, Michigan, United States Brad Strunk Full time

    {"title": "Insurance Sales Representative", "content": "Job SummaryBrad Strunk is seeking a highly motivated and results-driven Insurance Sales Representative to join our team. As a Personal Lines Producer, you will be responsible for maintaining and maximizing profitable relationships with personal line clients and growing the book of business through new...

  • Insurance Sales Professional

    1 week ago

    Marysville, Michigan, United States Brad Strunk Full time

    Job SummaryBrad Strunk is seeking a highly motivated and results-driven Insurance Sales Professional to join our team. As a Personal Lines Producer, you will be responsible for maintaining and maximizing profitable relationships with personal line clients and growing the book of business through new client sales.Key ResponsibilitiesIdentify, qualify, and...

  • Automotive Tire Technician

    1 week ago

    Marysville, Michigan, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply is seeking a skilled Automotive Tire Technician to join our team. As a Tire Service Specialist, you will be responsible for installing new tires and wheels, as well as performing tire services such as rotations, balancing, and flat repairs.As a Wheel and Tire Installation Expert, you will work with our valued customers to ensure...

  • Facilities Maintenance Specialist

    2 weeks ago

    Marysville, Michigan, United States Newbold Services, Inc. Full time

    Facilities Maintenance OpportunityNewbold Services, LLC is a leading provider of facility maintenance and building services to top brands in various industries. We are seeking a skilled Facilities Maintenance Specialist to join our team at a facility in Marysville, MI.Job SummaryWe offer a competitive hourly rate of $15.00 and a weekly pay schedule. The...

  • Store Associate

    4 weeks ago

    Marysville, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused Store Associate to join our team at Sherwin-Williams. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales growth, and maintaining a high level of store appearance.Key ResponsibilitiesProvide excellent customer service, ensuring...

  • Manufacturing Process Specialist

    4 days ago

    Marysville, Michigan, United States ZF Group Full time

    About the Role: We are seeking a skilled Manufacturing Engineer to assist in the planning, implementation, and maintenance of stable and capable production/business processes as they pertain to equipment functionality. The ideal candidate will be responsible for machine/equipment capabilities as they relate to safety, throughout, quality-improvement,...

  • Tooling Specialist

    4 weeks ago

    Marysville, Michigan, United States Paumac Tubing Llc Full time

    Job SummaryThe Tooling Associate position is responsible for designing, planning, constructing, and altering production machines, equipment, physical structures, and infrastructure within the facility and grounds.Key ResponsibilitiesDesign and fabricate tooling, gages, and machine fixtures used in productionMonitor tools to ensure efficiency and identify...

  • Tooling Specialist

    1 month ago

    Marysville, Michigan, United States Paumac Tubing Full time

    Tooling Associate Job DescriptionThe Tooling Associate position plays a crucial role in designing, planning, constructing, and altering production machines, equipment, physical structures, and infrastructure within the facility and grounds.Key Responsibilities:Tooling Design and Fabrication: Design, fabricate, and implement tooling, gages, and machine...

  • Extrusion Assistant Operator

    1 month ago

    Marysville, Michigan, United States Pregis Full time

    About the RoleWe are seeking a highly skilled Extrusion Assistant Operator to join our team at Pregis. As a key member of our production team, you will be responsible for assisting in the operation of assigned machines, ensuring product quality, safety, and throughput.Key ResponsibilitiesSupport and promote Pregis' core values: integrity, collaboration,...

  • Delivery Associate

    4 weeks ago

    Marysville, Michigan, United States Hungry Howies Full time

    Job SummaryWe are seeking a skilled Delivery Driver to join our team at Hungry Howie's. As a key member of our crew, you will be responsible for transporting pizzas from our restaurant to customers, ensuring accurate order fulfillment, and providing exceptional customer service.Key ResponsibilitiesTransport pizzas from the restaurant to customers in a timely...

  • Delivery Associate

    2 weeks ago

    Marysville, Michigan, United States Hungry Howies Full time

    Job SummaryWe are seeking a reliable and efficient Delivery Driver to join our team at Hungry Howie's. As a key member of our crew, you will be responsible for transporting pizzas from our restaurant to customers, ensuring that orders are accurately fulfilled, and providing exceptional customer service.Key ResponsibilitiesTransport pizzas from the restaurant...

  • Retail Sales Associate

    1 week ago

    Marysville, Michigan, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sherwin-Williams. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their paint and decorating needs, and maintaining a clean and organized store environment.Key...

  • Retail Sales Associate

    1 month ago

    Marysville, Michigan, United States Cnrgstores Full time

    Cashier Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Cashier to join our team at Cnrgstores. As a Cashier, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized store environment.Key Responsibilities:Provide aggressive...

  • Asociado de tienda

    2 weeks ago

    Marysville, Michigan, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Asociado de tienda to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide excellent...

  • Asociado de tienda

    2 weeks ago

    Marysville, Michigan, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Asociado de tienda to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide excellent...

  • Restaurant Operations Manager

    3 days ago

    Marysville, Michigan, United States Pizza Hut Full time

    Pizza Hut Restaurant General ManagerAt Pizza Hut, we're looking for a Restaurant General Manager who can lead our team to success. If you have a passion for delivering exceptional customer experiences and driving sales growth, we want to hear from you.About the RoleAs a Restaurant General Manager, you will be responsible for leading a high-performing team to...

  • Shift Manager

    2 weeks ago

    Marysville, Michigan, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that customers receive a fast, accurate, and friendly experience every visit.Key ResponsibilitiesLead shifts and ensure that the team is meeting McDonald's...