Customer Service Ambassador: Delivering Exceptional Experiences
3 weeks ago
C & G Enterprises LLC is a dynamic organization dedicated to providing unparalleled customer service. We're passionate about building lasting relationships with our customers and strive to exceed their expectations in every interaction.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Dispatch Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer support.
Key Responsibilities- Manage a high volume of incoming calls, ensuring timely and effective resolution of customer queries.
- Identify and assess customer needs, providing personalized solutions to exceed satisfaction.
- Engage customers and clients through proactive communication, building trust and rapport.
- Provide accurate and complete information, utilizing relevant tools and methods.
- Meet personal and team call goals, while maintaining a high level of customer satisfaction.
- Handle customer complaints, providing appropriate solutions and alternatives in a timely manner.
- Document customer interactions, maintaining accurate records for future reference.
- Proven customer support experience, preferably in a similar role.
- Track record of exceeding goals, with a strong focus on customer satisfaction.
- Excellent phone communication and listening skills, with the ability to adapt to different personalities.
- Familiarity with software applications, including email, Microsoft Excel, and Gsuite.
- Customer-focused approach, with a willingness to learn and grow.
- Strong communication and presentation skills, with the ability to effectively communicate with customers and colleagues.
- Bilingual (English/Spanish) or proficiency in other languages.
- Experience in dispatching or a related field.
C & G Enterprises LLC offers a competitive salary, ranging between $40,000 and $60,000 per year, depending on experience and qualifications. Additionally, we provide opportunities for growth and development, a dynamic work environment, and a comprehensive benefits package.
**Estimated Salary:** $50,000 - $55,000 per year
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