Customer Service Ambassador: Delivering Exceptional Experiences

3 weeks ago


Charlotte, North Carolina, United States C & G Enterprises LLC Full time
About Us

C & G Enterprises LLC is a dynamic organization dedicated to providing unparalleled customer service. We're passionate about building lasting relationships with our customers and strive to exceed their expectations in every interaction.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Dispatch Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer support.

Key Responsibilities
  • Manage a high volume of incoming calls, ensuring timely and effective resolution of customer queries.
  • Identify and assess customer needs, providing personalized solutions to exceed satisfaction.
  • Engage customers and clients through proactive communication, building trust and rapport.
  • Provide accurate and complete information, utilizing relevant tools and methods.
  • Meet personal and team call goals, while maintaining a high level of customer satisfaction.
  • Handle customer complaints, providing appropriate solutions and alternatives in a timely manner.
  • Document customer interactions, maintaining accurate records for future reference.
Requirements
  • Proven customer support experience, preferably in a similar role.
  • Track record of exceeding goals, with a strong focus on customer satisfaction.
  • Excellent phone communication and listening skills, with the ability to adapt to different personalities.
  • Familiarity with software applications, including email, Microsoft Excel, and Gsuite.
  • Customer-focused approach, with a willingness to learn and grow.
  • Strong communication and presentation skills, with the ability to effectively communicate with customers and colleagues.
Preferred Qualifications
  • Bilingual (English/Spanish) or proficiency in other languages.
  • Experience in dispatching or a related field.
What We Offer

C & G Enterprises LLC offers a competitive salary, ranging between $40,000 and $60,000 per year, depending on experience and qualifications. Additionally, we provide opportunities for growth and development, a dynamic work environment, and a comprehensive benefits package.

**Estimated Salary:** $50,000 - $55,000 per year



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