Associate Client Advocate

4 days ago


Houston, Texas, United States WTW inc. Full time
Job Summary

The Associate Client Advocate (ACA) is a key role within WTW inc. responsible for delivering exceptional client experiences and driving business growth. This position requires a strong understanding of commercial property and casualty insurance, as well as excellent relationship management and negotiation skills.

Key Responsibilities
  • Retain existing book of business and develop new client relationships
  • Identify and engage delivery of all WTW internal resources to deliver an exceptional client experience
  • Provide direct or supporting strategic planning and consulting advice to clients
  • Monitor insurance and risk management needs in collaboration with WTW resources, practice, and industry groups
  • Maximize the profitability of the client account and drive retention of that business
Requirements
  • At least 4-6 years of commercial property and casualty insurance knowledge/experience in a client-facing role
  • Ability to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
  • Strong relationship management skills, including the ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
  • Negotiation skills, including the ability to drive conflict resolution and secure concessions without damaging relationships
Preferred Qualifications
  • Insurance industry designations (CPCU, ARM, CIC, CRIS, CRM)
  • Proficient Microsoft Office skills and familiarity with other relevant online tools


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