Host and Ambassador

3 days ago


Austin, Texas, United States Dave & Buster Full time
Company Overview
Dave & Buster's is a unique entertainment venue that offers a one-of-a-kind experience for Guests. As a Front Desk/Host, you will be the first point of contact for our Guests, setting the tone for an enjoyable visit.

Salary Range
  • $7.25 - $13.25 per hour
We strive to provide competitive compensation for our Team Members.

Job Description
The Front Desk/Host position is a vital part of the Guest experience at Dave & Buster's. You will be responsible for creating a positive atmosphere, ensuring efficient operations, and providing excellent customer service. Some key responsibilities include:

Nitty Gritty Details
  • Deliver exceptional Guest experiences through a combination of food, drinks, and games in a welcoming environment.
  • Act as an ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
  • Keep immediate supervisors promptly informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
  • Bid farewell to Guests leaving and ensure everything was satisfactory, inviting them to return.
  • Prepare for shifts by stocking supplies: menus, silverware, Power cards, gift cards, etc.
  • Review the cleanliness and organization of the Front Desk and Host station.
  • Ensure all menus are stocked and properly cleaned and maintained.
  • Check for restocking of necessary supplies.
  • Bring all areas up to standard.
  • Discuss problem areas with Managers.
  • Conduct merchandise inventory during and after shifts, if applicable.
  • Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.
  • Notify Managers of any perceived unhappy Guests.
  • Assist other Team Members as needed or as business dictates.
  • Drive table turn timing by scouting open tables, bussing, and cleaning as necessary.
  • Rotate seating appropriately following guidelines to ensure fairness and balance in dining areas.
  • Manage flow from the front doors, efficiently helping Guests with needs and directing as needed.
  • Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
  • Deliver silverware as Guests are seated.
  • Makes timely and accurate calculations of bill transactions.
  • Greet and assist Guests efficiently and with a smile while processing transactions.
  • Reconcile monies from banks.
  • Complete 'To Go' order transactions for Guests and ensure accuracy.
  • Sell merchandise from the Front Desk, if applicable.
  • Must be friendly and able to smile frequently.
  • Restaurant, retail, or cashier experience preferred but not required.
  • Team Members need to effectively communicate with multiple Guests while generating enthusiasm for D&B.
  • Be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
  • Must be skilled at calmly responding to dissatisfied Guests and calling issues to Managers' attention.
  • Must be at least 16 years old.


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