Host and Ambassador
3 days ago
Dave & Buster's is a unique entertainment venue that offers a one-of-a-kind experience for Guests. As a Front Desk/Host, you will be the first point of contact for our Guests, setting the tone for an enjoyable visit.
Salary Range
- $7.25 - $13.25 per hour
Job Description
The Front Desk/Host position is a vital part of the Guest experience at Dave & Buster's. You will be responsible for creating a positive atmosphere, ensuring efficient operations, and providing excellent customer service. Some key responsibilities include:
Nitty Gritty Details
- Deliver exceptional Guest experiences through a combination of food, drinks, and games in a welcoming environment.
- Act as an ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
- Keep immediate supervisors promptly informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
- Bid farewell to Guests leaving and ensure everything was satisfactory, inviting them to return.
- Prepare for shifts by stocking supplies: menus, silverware, Power cards, gift cards, etc.
- Review the cleanliness and organization of the Front Desk and Host station.
- Ensure all menus are stocked and properly cleaned and maintained.
- Check for restocking of necessary supplies.
- Bring all areas up to standard.
- Discuss problem areas with Managers.
- Conduct merchandise inventory during and after shifts, if applicable.
- Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.
- Notify Managers of any perceived unhappy Guests.
- Assist other Team Members as needed or as business dictates.
- Drive table turn timing by scouting open tables, bussing, and cleaning as necessary.
- Rotate seating appropriately following guidelines to ensure fairness and balance in dining areas.
- Manage flow from the front doors, efficiently helping Guests with needs and directing as needed.
- Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
- Deliver silverware as Guests are seated.
- Makes timely and accurate calculations of bill transactions.
- Greet and assist Guests efficiently and with a smile while processing transactions.
- Reconcile monies from banks.
- Complete 'To Go' order transactions for Guests and ensure accuracy.
- Sell merchandise from the Front Desk, if applicable.
- Must be friendly and able to smile frequently.
- Restaurant, retail, or cashier experience preferred but not required.
- Team Members need to effectively communicate with multiple Guests while generating enthusiasm for D&B.
- Be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
- Must demonstrate ability to read and communicate in English.
- Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
- Must be skilled at calmly responding to dissatisfied Guests and calling issues to Managers' attention.
- Must be at least 16 years old.
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