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Experience Dining Host with Thompson Austin
1 month ago
The Experience Dining Host is a leadership role that embodies the essence of hospitality at Thompson Austin. This position requires a unique blend of warmth, efficiency, and expertise in creating an exceptional dining experience for guests.
About Us
Thompson Austin - 5th and Brazos is an esteemed destination where art and atmosphere seamlessly blend with unparalleled offerings. Our luxury hotels, including tommie Austin and our cantina-themed restaurant, Arriba Abajo, offer a distinctive experience that transforms your day or trip.
Responsibilities
• Welcome guests with a warm and genuine smile, setting the tone for their dining adventure.
• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.
• Provide expert menu recommendations and share knowledge about the restaurant's offerings, making every guest feel valued and understood.
• Serve as the final point of contact for guests, ensuring all their dining needs are met and their experience is nothing short of exceptional.
• Lead, train, and support other greeters and hosts/hostesses, empowering them to deliver outstanding service standards.
• Collaborate with the restaurant management team to implement efficient seating strategies and manage waitlists, ensuring seamless operations.
• Address and resolve any guest concerns promptly and professionally, upholding the highest level of customer satisfaction.
• Maintain a comprehensive understanding of the restaurant's menu, special promotions, and operational details, staying ahead of the curve.
• Ensure the greeter stand is organized and stocked with backup menus, providing a smooth and efficient experience for both guests and staff.
• Adhere to all sequence of service steps with a focus on maintaining Forbes Standards, upholding the highest level of quality and excellence.
Benefits & Perks
We have you covered with an impressive rewards package, offering a range of choices for health and welfare plans, financial wellbeing options, paid time off, and lifestyle benefits. Enjoy discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more perks.
Estimated Salary Range: $45,000 - $65,000 per annum
