Key Account Specialist
3 weeks ago
We are seeking a highly motivated and detail-oriented Key Account Specialist to join our team at BrainCheck Inc. in Richmond, VA. As a Key Account Specialist, you will be responsible for the day-to-day success of the utilization of our FDA registered medical device at a specific primary care customer.
Key Responsibilities:
- Serve as the customer's primary point of contact at BrainCheck
- Become a subject matter expert in BrainCheck
- Become familiar and proficient in Epic
- Coordinate patients to be tested with BrainCheck, including reviewing upcoming appointments, creating test takers from Epic in the BrainCheck platform, exporting BrainCheck results into Epic
- Review documentation of BrainCheck tasks and results
- Handle the day-to-day coordination and direct customer support of successful utilization of BrainCheck at the practice
- Coordinate directly with the customer to meet key milestones and pilot goals; mitigate any risks and delays
- Collect, document, and communicate continuous feedback and customer needs from clinicians and other healthcare staff to the BrainCheck team via regular touchpoints
- Basic data analysis of BrainCheck utilization, satisfaction, and reimbursement throughout the pilot
- Review eligibility and verify any prior authorization requirements
About You:
- You want to implement something you believe in
- You are intrinsically collaborative and want to work with others
- You love the change and growth that come with a start-up
- You are self-motivated and driven We have the resources and training, you drive the results
- You are flexible and adaptable. Your customers and patients may present unique challenges and opportunities day-to-day.
- SaaS experience and/or Healthcare industry experience is preferred
Qualifications:
- Bachelor's degree or 2 years of direct clinical experience
- Proven experience in a customer-facing role
- Excellent communication and team collaboration abilities
- Onsite in a clinical setting required (100%)
- Experience with insurance payer portal or authorizations required
- Has worked with remote teams and/or in a hybrid model
- Epic experience a plus
- (Preferred) Medical office experience, including clerical, administrative, data entry, scheduling, scribing or clinical experience with patients
Why You'll Love It Here:
- We are a fast-growing, dynamic company with a culture of fun because we play just as hard as we work
- We provide coaching, mentorship, and opportunities for promotion from within
- We embody our core values. IMPACT2 - Integrity, Motivation, Problem Solving, All In, Commitment, Together & Transparency
- We provide generous medical, dental, and vision coverage for full-time employees and their dependents
- We provide flexible time off
- We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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