Patient Care Coordinator

5 days ago


Greensburg, Pennsylvania, United States Optum Full time
Optum Job Opportunity

We are seeking a skilled Patient Care Coordinator to join our team at Optum. As a key member of our clinical support team, you will play a vital role in delivering exceptional patient care and ensuring seamless registration processes.

Key Responsibilities:
  • Communicate effectively with patients and families to complete registration processes, collecting demographic and health information.
  • Utilize computer systems to enter and verify patient data in real-time, ensuring accuracy and completeness.
  • Gather clinical information and process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates as needed.
  • Collect patient co-pays and conduct conversations on out-of-pocket financial obligations.
  • Identify outstanding balances and attempt to collect amounts due.
  • Respond to patient and caregiver inquiries, providing compassionate and respectful support.
  • Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.
Requirements:
  • High School Diploma or equivalent required.
  • 1+ years of customer service experience in a hospital, office setting, or phone support role.
  • Ability to work part-time, at least 20 hours a week, including occasional overtime.
  • Flexibility to work any shift as needed.
Preferred Qualifications:
  • Experience with Microsoft Office products.
  • Experience in a hospital patient registration department, physician office, or medical setting.
  • Working knowledge of medical terminology.
  • Understanding of insurance policies and procedures.
Why Choose Optum?

We offer a comprehensive benefits package, performance rewards, and a management team committed to your success. Our team is guided by diversity and inclusion, and we strive to create a healthy work environment that promotes growth and development.

At Optum, we believe in the importance of diversity and inclusion, and we are committed to creating a workplace that reflects the communities we serve. We are an equal opportunity employer and welcome applications from diverse candidates.



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