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Customer Project Manager

1 month ago

Melbourne, Florida, United States Dassault Aviation Full time
Job Title: Customer Project Manager

Dassault Falcon Jet is seeking a highly skilled Customer Project Manager to join our team in Melbourne, Florida. As a key member of our maintenance operation, you will be responsible for ensuring the smooth execution of customer projects, from pre-arrival to departure.

Key Responsibilities:
  • Interpret and apply contract requirements and special programs to ensure accurate and timely invoicing.
  • Drive the activities needed to meet commitments and monitor hours applied to the work scope to ensure alignment with proposal.
  • Ensure milestones are achieved to ensure the work scope remains on track and develop recovery plans when the work scope goes off track.
  • Communicate and collaborate with all interfacing departments as necessary to ensure the smooth and efficient execution of the work scope.
  • Formulate customer feedback and communicate new concepts regarding procedures, facility improvements, processes, and information to ensure customer satisfaction objectives are continually met.
  • Monitor pricing and pricing policies and provide recommendations for program pricing issues and support the administration of warranty claims.
  • Participate in pre-arrival, customer arrival briefing, and departure debrief meetings.
  • Monitor the processing of the aircraft work order to ensure accurate and timely invoicing.
  • Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
  • Greet aircraft upon arrival on respective shift and maintain the single point of contact for the customer on shift.
  • Monitor work in progress and ensure adequate supervision is applied to each work project.
  • Assist departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies, and clean.
  • Utilize Siebel to document customer information.
Requirements:
  • Minimum of five (5) years-experience working in corporate aircraft environment.
  • Proven ability to manage and direct projects.
  • Proven ability to organize, manage, and follow up on complex projects.
  • Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner.
  • Associate degree in related field or equivalent.
  • A & P license preferred.