Customer Project Manager

1 day ago

Melbourne, Florida, United States Dassault Aviation Full time
Job Title: Customer Project Manager

We are seeking a highly skilled and experienced Customer Project Manager to join our team at Dassault Falcon Jet in Melbourne, Florida.

Job Summary:

The Customer Project Manager will be responsible for monitoring schedules, budgets, personnel, and quality to ensure the successful execution of projects. This role will provide business support to the maintenance operation prior to aircraft arrival, coordinate customer requirements, and maintain constant communication with the customer.

Key Responsibilities:
  • Interpret and apply contract requirements and special programs
  • Assure that cost and selling prices are fair, accurate, and provide a reasonable profit to the facility
  • Drive activities needed to meet commitments and monitor hours applied to the work scope
  • Ensure milestones are achieved and develop recovery plans when the work scope goes off track
  • Communicate and collaborate with all interfacing departments to ensure smooth and efficient execution of the work scope
  • Formulate customer feedback and communicate new concepts regarding procedures, facility improvements, processes, and information
  • Monitor pricing and pricing policies and provide recommendations for program pricing issues
  • Support the administration of warranty claims
  • Participate in pre-arrival, customer arrival briefing, and departure debrief meetings
  • Monitor the processing of the aircraft work order to ensure accurate and timely invoicing
  • Document and coordinate work arising from debrief and/or the inspection and maintenance of the aircraft
  • Greet aircraft upon arrival and maintain the single point of contact for the customer
  • Monitor work in progress and ensure adequate supervision is applied to each work project
  • Assist departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies, and clean
Requirements:
  • Minimum of five (5) years of experience working in a corporate aircraft environment
  • Proven ability to manage and direct projects
  • Proven ability to organize, manage, and follow up on complex projects
  • Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner
  • Associate degree in a related field or equivalent
  • A & P license preferred

This is a full-time position with a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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