Gas Service Representative Specialist

4 days ago


Anchorage, Alaska, United States ENSTAR Natural Gas Company, LLC Full time
About the Role

The Customer Service Representative position at ENSTAR Natural Gas Company, LLC is a key role in delivering exceptional customer experiences. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring that our clients receive the best possible service.

Key Responsibilities:
  1. Provide outstanding customer service via phone, email, and in-person interactions.
  2. Enter customer applications and account changes into our CC&B software system.
  3. Initiate work orders for various departments within the company.
  4. Research and resolve account and billing discrepancies.
  5. Cross-train with other department tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • At least one year of prior customer service experience preferred.
  • Proficiency in Microsoft Office Suite, specifically Excel and Word.
  • Strong math, accounting, and clerical skills.
  • Excellent verbal and written communication skills.
  • Prior utility industry experience is desirable but not required.

Benefits:

  • A competitive salary range of $45,000 - $65,000 per year.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer matching.


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